We bring in expertise required for any program or enterprise-wide initiative, to successfully deliver strategic shifts for customers, teams and stakeholders. Our practice areas are complementary, allowing us to offer an integrated service across a variety of people, customer, partner and government-driven initiatives.
Services
~ Balancing customer, culture, capability and operations.
Our three practice areas
Change and transformation
Galvanising internal teams and organisations to evolve and deliver.
Risk and compliance
Ensuring that any barriers to progress can be anticipated, intercepted and appropriately managed within mandated boundaries.
Engagement and communications
Embedding stakeholder needs into initiatives and building a strong understanding of goals and benefits, so that objectives can be achieved collectively.
Change and transformation
We’re called on to deliver initiatives for listed global companies, medium to large public corporations and government organisations. We work at all organisational levels, ranging from boards to customer service teams.
Our approach is to deeply understand your goals, business context and the influences around you, then truly connect with your people. Working with you, we will tailor change management processes and delivery methodologies. Our aim is to ensure that we not only deliver to your brief, but also leave you and your people with a stronger ability to make the most of change, through stronger strategic, cultural and executional alignment.
What we do
- strategy development and planning
- business performance review and business cases
- transformational change programs, restructures and reforms
- technology, culture, process optimisation and systems program implementations
- strategic shifts in customer advocacy, revenue generation and sales force effectiveness
- instructional design and delivery, including training for contact centre and retail staff
Risk and Compliance
Risk and related management of compliance have become a focus for many organisations, particularly in highly regulated industries and in the public sector.
Belle&Co delivers large scale transformations of complex business operating models and ecosystems. We combine systems integration with program delivery, reporting and compliance audits, governance, measurement and management.
We have depth of experience in Australia, the United Kingdom and USA, in regulatory reform and compliance operational uplift including in Anti-Money Laundering (AML) and Counter-Terrorism Finance (CTF) and information governance. Our work includes supporting deliveries relating to APRA and ASIC legislation, including initiatives from the Financial Services Royal Commission, Unclaimed Monies and FOFA superannuation industry changes.
What we do
- embed risk and compliance functions and teams
- quantify organisational risk appetite and align it to board-driven commercial objectives
- in field engagement across retail, regulators and law enforcement agencies and media
- supplier management and engagement
- program delivery and governance, including culture change to drive commitment to compliance
Engagement and communications
Belle&Co designs and delivers strategies, frameworks and related delivery plans for the ‘front-end’ of programs and brands. We cover the breadth of stakeholder groups, ranging from customers and communities, to government enablers, industry, media and staff.
Our approach combines aspects from behavioural economics, psychology and values-based communications. It is underpinned by rigorous research, mapping and planning to support structured, data-driven engagement. In this way, information sharing, decision making efficiency and innovation are enhanced .
Communications planning is a key part of our offering, as is creativity in communication. We believe that all stakeholders deserve a standard of communications that is usually reserved for customers. We help bring a program to life from planning to close, with engaging communications that drive interaction and positive perceptions and behaviour change.
What we do
- stakeholder research, audits and planning
- customer advocacy and customer experience
- engagement strategy and delivery
- corporate brand strategy, identity and values
- employee value proposition
- communications and content planning
Enduring influences
Breakthrough moments in our business, learned over years of strategy execution, incredible resources and inspirational thinkers have informed our organisation and clients.
Understanding others and the COVID-19 crisis
May 2020 - We thought we’d share one of our breakthrough moments in our business and learned over our careers... read more →
May 11, 2020